This returns policy covers any orders placed and paid for via our online store pages. It does not apply to bespoke orders placed with our Customer Service Team.
You have 14 days from receipt of your order to notify us if you change your mind. Please note that testing kits cannot be returned unless faulty due to health and hygiene concerns. You must contact our customer service team for returns authorisation and then send the items back to us at your cost. We expect you to take reasonable care of the goods while in your possession and any sealed boxes/packaging must be returned still sealed. Once the goods have been received in our warehouse you may request either an alternative item to the same value or a refund for the value of goods via the same method you used for payment. It may take up to 10 days for the refund to show on your statement. Please note that as we offer a free click and collect service, any other delivery service is taken as a separate service contract and will not be refunded unless the item is faulty, damaged or the delivery is not carried out within the agreed time-frame.
If an item is faulty please let us know as soon as you are aware of the fault and we will replace the item free of charge, we may ask you to return the faulty items and may either supply either a free post label, arrange collection or refund cost of postage.
If your order arrives damaged, please notify us within 48 hours and we will either send a free post label or arrange collection of the order and send a replacement free of charge.
To notify us of a damaged, faulty or no longer required item please email us at firstname.lastname@example.org