Privacy Policy

Introduction

This Privacy Policy explains how and why we collect, store, and use your personal data. It also explains your rights, how the law protects you, and how to contact us or the authorities if you have a complaint.

Please read this policy carefully so you understand how and why we use your data. If you have questions or would like to exercise your privacy rights, contact us directly.

When do we collect your data?

We collect certain data when you make an enquiry or place an order. We may also collect basic data when you follow us on social media, sign up for notifications, or complete a survey.

What data does Easy Liners Ltd collect and store?

We collect a range of data when you enquire or place an order with Easy Liners Limited. This may include:

• Company names
• Delivery addresses
• Invoice addresses
• Company registration number
• Contact names
• Contact email addresses
• Contact telephone numbers
• Payment ID confirming payment has taken place
• Survey responses
• IP address
• Comments or questions

Does Easy Liners Ltd store my card details?

No. We do not store or have access to your card details.

How we use it

We retain your data for future needs by recording your information on our CRM system and filing paperwork as needed. This helps us invoice and process orders, deal with account queries efficiently, and fulfil our services.

We may also use behavioural and survey data, where available, to improve the services and products we offer.

Third parties

When you place an order online or with our team by phone, our merchant services provider, Stripe, Inc., collects your name, email address, postal address, phone number, and processes your payment details.

We pass your name, email address, postal address, and phone number to our courier, APC, so they can deliver your order and contact you about delivery.

Easy Liners Ltd may use your email address to send newsletters, surveys, and promotional material. For this, we pass your data to The Rocket Science Group LLC, trading as Mailchimp, to process on our behalf. Mailchimp may also process your personal data for its own legitimate interests, including product development and business operations.

If you no longer wish to receive newsletters or promotional material, you can opt out by clicking the unsubscribe link in our emails or by contacting our team.

Keeping your personal data secure

We have appropriate security measures in place to prevent personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to personal data to people with a genuine business need to know it.

Those processing your data do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures for suspected data security breaches and will notify you and any applicable regulator where legally required.

When communicating with us by email, you should take reasonable precautions to protect any sensitive personal data.

How long do we keep your data?

We only store your personal data for as long as necessary or legally required. Once it is no longer needed, we securely destroy it by shredding documents, permanently deleting files, or anonymising data.

Cookies

A cookie is a small file placed on a computer's hard drive or in browser memory to help a website work or work more efficiently for returning visitors.

This website uses cookies for Google Analytics, shopping functions for basket and checkout, and personalisation of ads.

Google Analytics records visitor trends and uses a cookie to track which pages are accessed. The cookie contains no personally identifiable information, but it may use your IP address to determine location and track page visits within the site.

We use Google Analytics to understand how you use the site and to improve your experience. Data and cookies may also be used for personalisation of ads so you are shown appropriate ads as you move around online.

Enabling or disabling cookies

You can accept or decline cookies by changing your browser settings. However, our website may not function correctly if cookies are disabled.

Your rights

You have rights surrounding your personal data, including access, rectification, objection, and the right to be forgotten. You can update your preferences with us at any time by contacting us directly.

If you are not happy with how we have handled your data or responded to your requests, you can lodge a complaint with the Information Commissioner's Office at www.ico.org.uk/concerns or by calling 0303 123 1113.

Changes to this privacy policy

This privacy notice was published on 11th April 2023. We may change it from time to time. If the policy changes, we will update this page. Please revisit this page regularly to stay aware of what information we collect and which cookies we use.

How to contact us

Please contact us if you have questions about this privacy notice or the data we hold about you.

Email info@easyliners.co.uk, write to Easy Liners Ltd, Stewart House, Primett Road, Stevenage SG1 3EE, United Kingdom, or call 01438 879543.

Our registered office address is Stewart House, Primett Road, Stevenage, England, SG1 3EE.